Terms & Conditions 

By accessing or using the services of Elite TV Care (“we”, “our”, “us”), you agree to the following Terms and Conditions. Please read them carefully before using our website or booking any service.

1. Service Overview

Elite TV Care provides TV repair and related services across the UAE. Services may include diagnosis, repair, maintenance, and on-site technician visits.

2. Booking & Service Requests

  • You may request service through our website, phone (0554008082), or email (info@elitetvcare.com).

  • All appointments are subject to technician availability.

  • You agree to provide accurate information to allow us to complete your service.

3. Diagnosis & Repair

  • Technicians may perform an initial diagnosis on-site or remotely.

  • Any repair work will begin only after customer approval.

  • If parts are required, additional charges may apply.

4. Pricing & Payments

  • Prices vary depending on the type of repair, parts required, and service time.

  • A service call or inspection fee may apply.

  • Payment methods will be communicated during service booking.

  • Full payment must be made upon completion unless agreed otherwise.

5. Warranty

  • Repairs may include a limited warranty, depending on the service or part.

  • Warranty does not cover:

    • Physical damage

    • Water damage

    • Mishandling after repair

    • Issues unrelated to the repaired component

6. Cancellation & Rescheduling

  • You may cancel or reschedule an appointment by contacting us at least 2 hours before the scheduled time.

  • Short-notice cancellations may incur a call-out charge.

7. Liability

  • We are not responsible for:

    • Pre-existing issues

    • Damage caused by customer mishandling

    • Loss of data or stored content on Smart TVs

  • Maximum liability is limited to the amount paid for the service.

8. User Responsibilities

You agree to:

  • Provide safe and reasonable access to the TV/device

  • Ensure the TV is unplugged if requested

  • Tell the technician about any prior repairs or issues

9. Intellectual Property

All website content—including text, logos, graphics, and images—is the property of Elite TV Care and may not be copied without permission.

10. Website Use

You agree not to:

  • Misuse the website

  • Attempt unauthorized access

  • Interfere with website functionality

11. Updates to Terms

We may update these Terms & Conditions at any time. Continued use of our services implies acceptance of the updated terms.

12. Contact Us

For questions about these Terms & Conditions, contact:
Email: info@elitetvcare.com
Phone: 0554008082

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